We ship worldwide Monday - Saturday (excluding public holidays) from Bali, Indonesia. We do our very best to ship within 2 business days. The rate charged for the shipping of your order is based on the weight of your products, and your location.
Most deliveries arrive within 7-10 business days. This time frame is suggested by our couriers and may sometimes extend past this estimate for reasons out of our control.
Depending on your country, some orders may require custom clearance due to random inspection. This causes an unavoidable delay and may require up to additional 5-10 business days for delivery.
For these reasons, please allow up to 21 business days for delivery in case of any delays.
EXPRESS INTERNATIONAL SHIPPING
If you have an urgent need to receive items for an event, we offer expedited shipping. We highly recommend you contact us at firstname.lastname@example.org, prior to placing your order, to inquire about express shipping. We'd be happy to check shipping times to ensure your order is received in time for your event.
- DHL / EMS: Your order will be delivered by DHL / EMS operators in your country 3-5 business days after it is shipped. This does not include processing time. Please allow 1-2 business days for processing.
CUSTOM & IMPORT CHARGES
Please be aware that delays may be imposed by your country’s customs clearance. Depending on the value of your order and the destination country, you may be charged import/customs charges. These charges are imposed by the destination country and we are not able to control or estimate any applicable fees or charges. Any applicable charges are the responsibility of the buyer, and are not included in the cost of delivery. Please check with your country’s customs service if you need more information.
When your order is shipped, you will receive a shipment confirmation e-mail. The e-mail will contain shipment details and your tracking number. If you are unable to track your order, reach out to email@example.com with your order number.